Refund Policy
This Refund Policy applies to paid Ace ML subscriptions and digital services.
Effective date: 10 July 2026
1. Review before purchasing
Before payment, users should review:
- Plan name
- Price
- Billing frequency
- Included features
- Interview and roadmap limits
- Renewal terms
Digital features may become available immediately after successful payment.
2. Eligible refunds
A refund may be approved in the following circumstances:
Duplicate payment. You were charged more than once for the same subscription or transaction.
Incorrect charge. The amount collected materially differs from the price displayed and accepted at checkout.
Payment completed but access not delivered. Payment was successfully completed, but paid access was not activated within 24 hours and our support team could not resolve the issue.
3. Non-refundable circumstances
Refunds are generally not provided where:
- Premium features have already been substantially used
- Included interview or roadmap quotas have been consumed
- The user forgot to cancel before renewal and continued using the service
- The account was suspended for abuse or violation of the Terms
- The user expected a guaranteed job, interview, or career outcome
- The request is based only on preference after digital services were delivered
- A promotional, discounted, or credit-based amount was already consumed
Nothing in this Policy limits mandatory rights available under applicable law.
4. Cancellation
Cancelling a subscription stops future renewal.
Unless a refund is separately approved, access normally continues until the end of the paid billing period.
5. Requesting a refund
Email support@acemlcareer.com with:
- Registered account email
- Transaction or payment reference
- Date and amount of payment
- Reason for the request
Do not send complete card details, OTPs, UPI PINs, or banking passwords.
6. Processing
Approved refunds will be returned to the original payment method where possible.
Ace ML will generally initiate an approved refund within five business days. Your bank or payment provider may require additional time to display the amount.
7. Abuse prevention
Ace ML may reject refund requests involving fraud, repeated refund behaviour, multiple accounts, quota circumvention, or misuse of digital services.
8. Contact
Refund questions may be sent to support@acemlcareer.com.